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Privacy notice.

This notice explains how SMC Floor Fitters Ltd uses information provided through this website. It was last updated on 21 June 2026.

Information we collect

When you request an estimate or contact us, we may collect your name, email address, telephone number, postcode, project details, measurements and any notes you choose to provide.

We also record limited website activity such as the page visited, time, referring website, general device type and browser session identifier. This helps us understand website use and respond to genuine interest. We do not use this feature to identify anonymous visitors by name.

A one-way technical identifier may be used for a short period to limit spam and repeated automated requests. It is used for security rather than to identify a visitor.

Why we use the information

• To calculate and respond to flooring enquiries.
• To arrange surveys, quotations and flooring work.
• To maintain records relating to customer service and contracts.
• To measure and improve the website and prevent misuse.

Our lawful basis

We generally use enquiry information to take steps at your request before entering into a contract and to perform a contract. Limited website analytics and business administration may be processed for our legitimate interests, balanced against your privacy rights.

Service providers

The website may use Netlify for hosting, Supabase for secure database, authentication and image storage, and an email delivery provider for enquiry notifications. These providers process information only as needed to deliver those services.

How long we keep information

Enquiries that do not become customers are normally reviewed and deleted when no longer needed. Customer and transaction records may be retained for the periods required for accounting, legal and warranty purposes. Anonymous website visit records are kept only for business reporting and should be deleted periodically.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion or restriction of your personal information, or object to its use. Contact us using the email above. You may also raise a concern with the UK Information Commissioner’s Office.

Security

Administrative access is protected by authentication and database access rules. Website traffic should be served over HTTPS once the website is published.

Please also read our Terms & Conditions, which explain how website estimates and flooring services are handled.